University of Washington - Tacoma, Employment Opportunity

University of Washington, Tacoma  Tacoma, WA

The University of Washington Tacoma Office of Admissions is looking for an Associate Director for Admissions Operations. The Associate Director for Admissions Operations reports to the Associate Vice Chancellor for Enrollment Services/Director of Admissions and manages the admissions operations unit. The Associate Director for Admissions Operations provides direct oversight of all aspects of undergraduate applicant file management, processing and evaluation; including but not limited to, maintaining policies, procedures, staffing, financial resources, and systems that support undergraduate admissions.


The full position announcement, including minimum requirements and application instructions can be viewed at: and search for requisition #163667.

The position will close January 31, 2019.



Associate Director for Admissions Operations



As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. 

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for four consecutive years.  

The University of Washington Tacoma is a growing, urban-serving university that is deeply invested in its local communities. As one of three campuses of a world-class university, UW Tacoma is dedicated to interdisciplinary and innovative teaching and scholarship and to engaging the community in mutually beneficial partnerships. UW Tacoma’s commitment to access and diversity is central to an environment where students, staff, faculty and South Sound residents find abundant opportunities for intellectual, personal and professional growth. More information about UW Tacoma and its strategic plan can be found here. 

The Associate Director for Admissions Operations reports to the Associate Vice Chancellor for Enrollment Services/Director of Admissions and manages the admissions operations unit for the University of Washington Tacoma. The Associate Director for Admissions Operations provides direct oversight of all aspects of undergraduate applicant file management, processing and evaluation; including but not limited to, maintaining policies, procedures, staffing, financial resources, and systems that support undergraduate admissions. The Associate Director for Admissions Operations provides direct oversight for the development, interpretation and/or implementation of campus, university and state policies and procedures regarding undergraduate admissions. This position collaborates with internal and external stakeholders as appropriate to support undergraduate admissions, and enrollment management at the University. The Associate Director of Admissions Operations works closely with the Director of Admissions and Associate Director of Admissions Recruitment regarding short and long term planning for the Office of Admissions. 

Specific duties include: 

Leadership and Management: 

Participate as a member of the management group for Admissions. In consultation with the Director of Admissions, develop annual and longer-term goals for enrollment and implement operational goals and objectives for admissions. Manage undergraduate application processing and evaluation functions. Develop campus procedures and policies related to admissions functions and appropriate evaluation mechanisms that lead to continuous improvement of admissions services. Participate in the evaluation of and implementation of technology and techniques to enhance achievement of admission goals. Interface and contribute to the resolution of any business issues associated with online admissions applications provided by vendor.  Collaborate on admissions and retention-related monitoring, analysis, initiatives, activities and recommendations. Collect and analyze data on applicants, admitted students, and enrolled students; collaborate with Institutional Research on data management, institutional reports, and admission operations planning.  Directly supervise and manage staff including task assignments, workload management, resolving daily operational issues, providing training, evaluating and correcting performance and building a productive work environment. Maintain internal controls for ensuring department compliance with University policies, procedures and local, state and federal regulations, guidelines and recommended practices. Contribute to enhancement of services, activities, and campus enrollment and retention initiatives of various undergraduate populations, including underrepresented minorities, low socio-economic status, first generation, US veteran or active duty military and their families, international, and non-traditional aged students. Represent Admissions, Office of Enrollment Services and/or campus on committees or searches, or ad hoc groups, as designated. As designated, serve as a campus representative to statewide or professional organizations. 


Oversee the admission of undergraduate applicants (freshman and transfer, dual enrollment, international and post baccalaureate) and the campus admissions process' day-to-day operations. In consultation with the Director, facilitate collaborative and effective admissions processes with each academic program as related to admissions file management, communication, and/or direct admission for major ready applicants. Work closely with academic departments to provide accurate, up to date information regarding admissions policies and procedures. Serve as a subject-matter resource to the admissions specialists regarding transfer credit and pre-requisite issues. Monitor the accuracy of admissions information/data entry in the student database; perform audits as necessary to ensure accuracy. Act in consultative capacity for quality control for web communication and publications aimed at applicants, monitoring opportunities for user ability improvements to applications, and accuracy and timeliness of application information downloads. Monitor and evaluate effectiveness of daily vendor services and resolve issues as may arise. Set standards and expectations for admissions operations' unit delivery of services to students and the campus. Evaluate, recommend, and implement admissions policies and procedures, which affect undergraduate admissions. Communicate admissions and campus information to campus constituents (including students, faculty, and staff) and academic partners, including high schools, community and technical colleges, baccalaureate institutions, community leaders and organizations, students, parents and alumni, as designated/requested. Primary responder to applicant grievances regarding admissions policies, procedures, services and offer/denial decisions; refer issues to Director as appropriate.  Collaborate with UW Seattle and UW Bothell Offices of Admissions. 


Manage the Admissions operations staff made up of four regular staff employees, providing direction and supervision. Establish appropriate staff job descriptions, work schedules, professional development plans, goals, and evaluation methods for area of responsibility. Responsible for hiring, performance reviews and corrective action. 

•   Bachelor's degree in Communications, Education, or a related field 
•   Minimum of six years of admissions experience, to include understanding of the undergraduate admissions process; 
•   Minimum of four years Supervisory or Lead experience in assigning and overseeing the work of others, including providing feedback/evaluating performance 
•   Ability to coordinate tasks, anticipate and troubleshoot problems, and help develop a positive working environment; 
•   Must be able to work and make decisions independently with minimal supervision, as well as self-monitor in order to make timely adjustments needed to meet goals and objectives; 
•   Demonstrated ability to work with substantial workload, multiple demands and competing priorities; 
•   Excellent oral and written communication, public speaking, listening and interpersonal skills; 
•   The ability to work within a multi-cultural environment and effectively interact with a diverse clientele including students, faculty, staff and the general public; 
•   Experience in effective use of a student database system; 
•   Strong knowledge/comfort with information systems and web based applications; 
•   Demonstrated experience working effectively with students from racially, ethnically, and economically diverse backgrounds; 
•   Understanding of the characteristics of both traditional aged as well as adult and other non traditional learners; 
•   Demonstrated ability to interpret and implement rules and regulations regarding University policy and procedures; 
•   Excellent critical thinking skills and ability to analyze data as part of enrollment planning and process evaluation/improvement; 
•   Superior attention to detail; 
•   Strong computer skills in Word, Excel, and a working knowledge of Access databases; 
•   Enthusiastic focus on customer service and demonstrated background of customer service; 
•   Experience organizing and maintaining confidential records to include experience in student records management; 

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as license/certification/registration. 

•   Master's Degree in a field directly related to university admissions or ten years’ experience in Admissions 
•   In depth knowledge and experience with one or more of the areas of responsibility:  Student Affairs leadership and undergraduate admissions 
•   Experience supervising permanent staff, classified and/or professional 

Application Process 
Part of the application process for this position includes completing an online cover letter assessment, as well as the Employment Eligibility Assessment to obtain additional information that will be used in the evaluation process.  The assessment(s) will appear on your screen for you to complete as soon as you select "Apply to this Position" on this job announcement. Once you begin the assessment, it must be completed at that time. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed and you will not be considered for this position until the assessment is complete.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or ds[email protected].

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